Thank You for Choosing Nuellas Luxury Hair
We are committed to providing you with top-quality hair products. Please review our refund and exchange policy below:
Refund Policy
Refunds are only issued when a claim is properly filed, and an investigation reveals that the defect originated from the supplier.
Exchange Policy
Exchanges are only allowed for products with defects that are determined to have originated from the supplier.
Important Note
Video and photographic documentation of all products is recorded and stored before sale.
Payment
Billing and shipping details must match. ID and credit card verification are mandatory.
Exchange Process
To initiate an exchange, please follow these steps:
- Contact our customer service team within 24-48 hours of receiving your order.
- Provide clear images and videos illustrating the issue, such as style discrepancies or mismatched products.
- Our team will assess your request and guide you through the exchange process.
Delivery Timeframe
We understand that each unit is customized, which requires time to produce. Our products are typically delivered within 1-7 days, depending on hair production.
Fraudulent Charges
In the event of fraudulent charges, the customer will be subject to a law enforcement hearing if the company incurs any losses. The customer will be contacted via the shipping address in such cases.