Frequently Asked Questions (FAQ)
Welcome to Nuellas Luxury Hair! Here are answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, please don’t hesitate to contact us.
1. What types of hair do you offer?
At Nuellas Luxury Hair, we offer a variety of premium hair extensions, including Brazilian, Peruvian, Malaysian, and Indian hair. Our products range from straight, wavy, curly, and kinky textures to suit your personal style and preferences.
2. Are your hair extensions 100% human hair?
Yes, all our hair extensions are 100% human hair. We source the finest quality hair to ensure a natural look and feel. Our hair is free from synthetic fibers and animal hair.
3. How do I care for my Nuellas Luxury Hair extensions?
To maintain the quality and longevity of your hair extensions, follow these care tips:
- Use a sulfate-free shampoo and conditioner.
- Gently detangle the hair with a wide-tooth comb before washing.
- Avoid excessive heat and always use a heat protectant when styling.
- Store your hair extensions in a cool, dry place when not in use.
4. Can I color or dye my hair extensions?
Yes, you can color or dye your Nuellas Luxury Hair extensions. We recommend seeking the services of a professional stylist to ensure the best results and to avoid damaging the hair.
5. How long do your hair extensions last?
With proper care, our hair extensions can last anywhere from 6 months to over a year. The longevity depends on how well you maintain and care for the hair.
6. What is your return policy?
We accept returns on unopened and unused hair extensions within 14 days of purchase. Please ensure the hair is in its original packaging and condition. For hygiene reasons, we cannot accept returns on hair that has been worn or altered. To initiate a return, please contact our customer service team.
7. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Please check our shipping policy for more details.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website. If you have any issues with tracking your order, please contact our customer service team.
9. Do you offer wholesale options?
Yes, we offer wholesale options for salons, boutiques, and hair stylists. For more information on our wholesale pricing and terms, please contact us at nuellasluxuryhair@gmail.com.
10. How can I contact customer service?
You can reach our customer service team by email at nuellasluxuryhair@gmail.com . We are available Monday to Friday from 9:00 AM to 6:00 PM EST.
If you have any other specific details or questions you want to include, feel free to let me know!